19 May 2017, 10:45 — 3 min read
Sales are critical for the success of any enterprise. The paucity of resources at the disposal of SMEs means that they must make the most of their sales potential and look beyond at a growth trajectory. Uncovering opportunities to boost sales is key to making a business thrive. Here are a few simple ways to improve sales for your business:
1. Be available to your customers all the time
More than 70% of the people use the web to search for local businesses. Hence it becomes important to be online. Having a website builds an online presence so that your business is not limited to your business hours.
The website provides a better place to showcase all your products/services. A well-designed, professional looking website will add credibility to your business. Make sure your contact details are easy to find so that it will be easy for your customers to reach you. Through websites you can identify the exact needs of customers.
2. Let customers know about your business
Brand and advertise your business so that it will be easy for people to recognise you. Branding enhances customer recognition and builds loyalty among your customers. Advertising also acts as an information service and educates the consumer. Through the medium of advertising people also gets information regarding new products. The more often a customer sees your brand in the marketplace, the more often he will consider it for purchase.
3. Build a better relationship with customers
Try to understand the problems of your customers and serve them accordingly. Follow social media to analyse what your customers are saying online. You may use CRM software to build a better relationship with your customers. CRM helps to bring information together from all data sources to give one, holistic view of each customer in real time. Listen to the feedback of your customers
CRM solutions provide you a complete picture of your sales pipeline through which better customer satisfaction can be achieved. This software helps in collecting, organising, and managing customer information. You can also receive continuous feedback from your customers regarding your products and services.
4. Ask, listen & act
Measuring customer satisfaction helps you to verify whether your product or service meets customer expectations. One may use personal emails to receive feedback from your customers. Track, measure and monitor customer feedback and continually work to improve user experience.
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Posted byMohan Kumar
Director of Latlon Technologies. We offer Software Development, Web Design and Development, Creative Design, SEO, Digital Marketing and e-publishing services to global customers.