28 Nov 2018, 09:40 — 8 min read
Summary: With 24/7 connectivity, the workforce of today is more empowered than ever before. Rajeev Peshawaria shares some interesting insights on how to retain, motivate and engage the 21st century workforce. These people management hacks may seem unconventional and maybe even counter-intuitive at first, but the fact remains that traditional management practices need to reinvent themselves to be relevant to a rapidly evolving workforce.
Throughout most of the 20th century, management practices were designed to maximize control over employees. From punch cards to “management by objectives,” employees were told what, when and how much they needed to do, and supervised closely. It is commonly believed that if left to their own devices, employees will do as little as possible to survive. And so, the primary job of managers is to closely motivate and manage employees to maximize productivity.
Thanks to 24/7 connectivity and the arrival of the gig economy (a labour market characterized by the prevalence of short-term contracts or freelance work as opposed to permanent jobs), today’s 21st-century workforce is more empowered than ever before in human history. By some estimates, about 40% of the workforce in the U.S. and some European countries has already shunned traditional fulltime employment in favor of free agency. These free agents, by definition, have a lot of freedom. They decide when and how much to work. They don’t need to be micro-managed because they fully understand that their rewards depend directly on how much (and how well) they produce. According to experts, the trend towards free agency is only going to accelerate in the coming years, raising a critical question for fulltime employers: How to retain and motivate traditional fulltime employees when 40% of the workforce has total freedom? To successfully address this challenge, organizations must understand and practice these five people management hacks.
1. To maximize productivity, set them free
Imagine working for a company that does not monitor your office hours or your work – you are free to decide when and how much you want to work; and take as much vacation as you need. No, I am not fantasizing. This is exactly what a lot of companies are already doing. Why? Because they’ve understood the first hack – setting employees free increases productivity rather than the other way around.
About 20% of workers in any group are exceptional performers, 60% are average, and 20% are low performers. Thanks to Vilfredo Pareto, we’ve also known since 1906 that 20% of the people produce 80% of results. Forcing all 100% of them to set stretch goals and hoping that they will all achieve exceptional results is an exercise in futility. If employees can choose when and how much they want to work with the explicit understanding that their rewards (and consequences) will be commensurate with their choice, they will be much happier, and the organization will be able to pay them appropriately. Organizational productivity will not suffer for two reasons: One, the top 20% will anyway produce 80% of the results, and Two, the remaining 80% will be freed to work without the stigma or pressure of non-performance and contribute with higher engagement. Whether we like it or not, the 20:60:20 distribution is a given. Why not legitimize it, and manage staff costs accordingly? It’s a win-win for all.
2. Play favorites
“Why is A paid so much higher than B, C and D,” asked an employee in a townhall meeting. “This is unfair favoritism,” he added. Here’s how the CEO responded: “A is paid more because of the quality and quantity of his results. If you want to be a favorite, join the club and we’ll pay you as much too. A’s goals and results are not a secret, neither are yours. It is that simple and transparent.”
In line with hack #1, in today’s open source transparent era, it is perfectly okay to pay/reward people disproportionately based on the empowered choices they make. Performance expectations must be made clear – this is what you need to do if you want to be in the top 20%. If you choose to operate as part of the 60% or the bottom 20%, that’s ok, but remember, your pay and rewards will vary accordingly. It is entirely up to you- you decide.
Contrary to conventional practice, we strongly recommend making salary information public. In times when even the Pentagon or the U.S. elections can be hacked, what are the chances that you can keep information secret anyway? Why not make it open, and crystal clear what it takes to make minimum, average and maximum rewards?
3. Ditch the salary surveys
Question: How do companies decide how much to pay for a particular job?
Answer: Refer to benchmark survey data of how other companies pay for similar jobs.
Sounds familiar? Does it really make sense? Absolutely not! Why? Because no two jobs are the same. Furthermore, benchmarking to market sounds fair, but it does not consider that a good employee becomes more and more valuable and dependable over the years, even if he is doing the same job. If market data is the only benchmark, once the employee hits the top of his salary range, you cannot pay him more unless you promote him. In this situation, either a highly dependable employee leaves, or the Peter Principle kicks in – where members of a hierarchy are promoted until they reach the level at which they are no longer competent.
Instead of salary surveys, judgment should be used to determine pay and rewards. The only questions that matter are these: How valuable is this employee to us, and What would happen if she were to leave us?
4. Trust them to do the right thing
When Netflix replaced their detailed travel expense policy with one sentence – Act in Netflix’ best interest – many warned that employees will behave irresponsibly; and overall travel & entertainment expenses will skyrocket. But no such thing happened. Employees responded to the trust with responsible action. They acted like owners.
In today’s age of breakneck speed, rules and policies get outdated before the ink dries on them. The days of using power and authority to drive desired behavior are over. Organizations have no choice but to shun excessive rules and build a culture of trust and freedom wherein employees are recognized and rewarded for living the values rather than following rules.
5. Develop leadership energy, not competencies
Conventional management practice says a company must continually invest to enhance their employees’ leadership competence to maximize productivity and overall performance. Yet, the billions spent each year on leadership development yield little to no results. Why? Because most leadership training focuses on the ‘how’ rather than the ‘why.’ The most productive employees are not the ones that are trained and/or paid the most. Those that see a larger sense of purpose in their work are the most dedicated ones. Their reward lies in knowing that their efforts are creating a better future, not just earning a salary and bonus.
These people management hacks may seem counter-intuitive at first, but many companies around the world are realizing their significance in today’s open source world and have implemented them successfully. The trick is in taking baby steps, learning from them, and continually tweaking your culture until you get it right.
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