11 Jul 2018, 10:54 — 1 min read
Definition: Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.
Example: The new restaurant’s excellent customer service ensured that satisfied customers became ambassadors creating a buzz about the place.
Business Insight: Customer service is crucial when selling a product and service or when dealing with complaints. If a company deals with complaints well and creates a favourable impression with customers, it can promote brand loyalty.
Posted byGlobalLinker Staff
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